Bulky Waste Collection FAQs

The Bulky Waste Collection service is for the removal of large unwanted household items that are too big to be removed by your normal household waste collection services

All residents who currently live in the boroughs of Brent, Ealing, Harrow and Hounslow are eligible to make a booking and get unwanted bulky items collected from their homes.

Residents living outside of the geographical areas of partner boroughs using the service and registered businesses are not currently eligible to use the service. We do not collect waste from business premises.

The price you pay is currently matched to your own borough’s bulky waste collection service charge. The borough you live in will determine what your collection charge will be.

Litta APP Limited manages the collection service on behalf of West London Waste Authority. They will also handle all payments, receipts, refunds and cancellations. Once you make a booking, please contact Litta directly on 020 4634 9526 for any queries.

We do not offer any discounts for multiple collections. We are also unable to offer any over 65’s or Council Tax and Universal Credit related discounts. If you are eligible for a discount, then please book a collection with your council directly by clicking the appropriate borough logo above.

Collections are available 7 days a week and there is no limit to how many times you can use the service. Residents can choose a preference for one of the available collection time bands – morning, evening or anytime. Morning slots run from 7am to 1pm, and evening slots run from 1pm to 6pm. Choosing an anytime slot means your items will be collected anytime between 7am and 6pm on your chosen day. While all effort will be made to collect within your preferred time band, we may need to swap your time band due to routing, traffic or other unavoidable circumstances.

Your items will only be collected from the front boundary of your property. It must be easily accessible and as near to the public highway as possible. Collections from flats will only be from communal bin areas. We do not collect items from inside a property, floors other than ground level or from behind locked gates or doors. Please refer to our Terms and Conditions for more information.

If you have any DIY waste, you can hire a skip, use licensed waste carrier services or take the waste to your local HRRC (Household Reuse & Recycling Centre). DIY waste is not free to dispose of so you will be charged for this. For more information about your responsibilities for disposing of your waste properly, visit https://www.gov.uk/environment/waste-and-recycling or search for registered waste carriers to get rid of your waste here https://environment.data.gov.uk/public-register/view/search-waste-carriers-brokers.

As a general rule, a maximum of 2 of the same items are allowed in any single booking e.g. mattresses, fridges etc. If you have more than 2 of the same item, you will have to make multiple bookings. For example, if you have 4 mattresses, you will have to make and pay for 2 separate bookings for these. Listing 1 mattress in the drop-down box and free typing '4 mattresses' will not get your items collected.

You can also take your unwanted bulky waste items for free to your nearest HRRC (Household Reuse & Recycling Centre). To find your nearest HRRC, visit…
https://westlondonwaste.gov.uk/recycling-sites/

Please check in advance for any entry requirements if you are a non-resident and you want to use a site in a neighbouring borough.